Frequently Asked Questions (FAQ)

Booking is simple and flexible. You can pre-book up to 7 days in advance using:

• Our online booking form (available 24/7)
• Calling us at 8488 8052 or book Online

Yes. We specialise in transfers to and from Melbourne Airport (T1, T2, T3, T4) with:

• Domestic & international pickups
• Flight tracking for delays
• 24/7 availability
• Meet-and-greet on request

Avoid taxi queues — pre-book for guaranteed pickup.

• Avalon Airport
• Essendon Airport
• Moorabbin Airport

Perfect for commercial, private, and charter flights.

Yes. Silver Cabs Melbourne runs 24 hours a day, 7 days a week, including public holidays.

We offer a wide range of modern, clean, and comfortable vehicles:

• Sedans
• SUVs
• Lexus models
• Toyota Kluger
• Kia Carnival
• Van Cabs / People Movers

All vehicles are air-conditioned and regularly maintained.

• Sedans: 1–4 passengers
• SUVs: 1–6 passengers
• Vans: 1–11 passengers

Ideal for individuals, families, and large groups.

Yes, we offer fast, secure, door-to-door parcel delivery for:

• Documents
• Packages
• Keys
• Medical items
• Small parcels

Delivered directly without depots or sorting.

• Sedan: 2–3 medium bags
• SUV: 4–5 large bags
• Van: 8–12 suitcases

Mention oversized luggage when booking.

Fares depend on:

• Distance
• Time
• Traffic
• Tolls
• Airport waiting or parking fees

Fixed fares are available for pre-booked airport trips.

Yes — pre-booking qualifies you for a clear, fixed-price quote.

We accept:

• Cash
• Credit/Debit Cards
• Cabcharge
• Google Pay
• Apple Pay
• NDIS
• State taxi subsidies
• TAC-approved bookings
• WorkSafe-approved bookings

Yes. All Silver Cabs Melbourne drivers are:

• Fully accredited
• Police-checked
• Experienced
• Professionally trained

Your safety is our top priority.

Yes. We adjust pickup times based on:

• Flight delays
• Early arrivals
• Experienced
• Terminal changes

We service all of Melbourne, including:

• CBD, Docklands, Southbank
• Eastern suburbs
• Western suburbs
• Northern suburbs
• South-Eastern suburbs
• Mornington Peninsula
• Wyndham, Casey, Monash regions

Long-distance & regional trips also available.

Yes — baby seats, booster seats, and child seats are available. Please request this at the time of booking.

Yes, including:

• Corporate accounts
• Priority pickups
• Airport transfers
• Chauffeur services
• Hotel & event transfers

Ideal for regular business travel.

Available upon request (subject to availability). Please notify us during booking.

No problem — we adjust your pickup time automatically using live tracking.

Yes

Cancellations with reasonable notice are usually free.

Late cancellations or no-shows may incur fees.

Yes. We offer transport to:

• Geelong
• Ballarat
• Bendigo
• Mornington Peninsula
• Phillip Island
• Regional Victoria

Quotes available on request.

Yes. We can schedule:

• Daily transport
• Corporate routines
• Airport runs
• Regular hospital or medical appointments
• Weekly TAC or WorkSafe rehab trips

Yes — subject to availability.

We do our best to accommodate preferences.

Typical arrival times:

• 10–15 minutes (off-peak)
• 15–25 minutes (peak hours)

Outer suburbs may vary.

Yes — we are fully operational 24/7.

Early-morning airport drop-offs are our specialty.

No.

To maintain cleanliness and hygiene, smoking and eating are not permitted.

Contact us immediately with trip details.

We prioritise recovery of:

• Personal items
• TAC documents
• WorkSafe-related items
• Medical equipment

Yes. Our vans and people movers are ideal for:

• Families
• Friends
• Corporate groups
• Tours
• Airport trips

Some drivers allow pets if requested during booking.

Conditions may apply.

We recommend:

• 3 hours before international flights
• 2 hours before domestic flights

This ensures a smooth check-in process.

Yes. Your driver can meet you at:

• Arrival halls
• Designated taxi areas
• Hotel lobbies
• Offices

Available on request.

Yes — Silver Cabs Melbourne is available 365 days a year.

Yes. All vehicles are:

• Cleaned daily
• Sanitised regularly
• Mechanically maintained
• Inspected for safety

Yes — we proudly accept both TAC and WorkSafe approved bookings.

We regularly transport passengers for:

• Medical appointments
• Physiotherapy
• Rehabilitation sessions
• Hospital visits
• IME assessments
• Specialist appointments
• Return-to-work programs
• Home–clinic–home travel

Our drivers are supportive, patient, and trained to assist injured passengers.

Yes — advance booking is recommended.

• Guaranteed driver
• Right vehicle allocation
• On-time medical arrival
• Recurring weekly bookings

We can send:

• Sedans
• SUVs
• Vans
• Extra-space vehicles for mobility equipment

Yes. We provide:

• Help entering/exiting the vehicle
• Luggage handling
• Mobility assistance
• Door-to-door support

Fares are billed according to:

• TAC regulations
• WorkSafe fee schedule

Most passengers pay nothing out-of-pocket (subject to approval).

You may request:

• Extra waiting time
• A second return cab
• A scheduled return pickup

We accommodate delays whenever possible.

Return wait times are usually 10–20 minutes.

Pre-booking is recommended, especially for hospitals and clinics.

We prioritise recovery of:

• Medical documents
• Equipment
• Treatment paperwork
• Mobility aids

Contact us immediately.